DELIVERY IN 2-5 business days
Shipping policy
We want to get your new fits into your hands as quickly as possible. Our goal is to have your order delivered within 2-5 business days (excluding weekends and holidays) depending on your location. Please note that delivery times might occasionally shift slightly during high-volume drops or due to unexpected carrier delays outside of our control.
Your parcel will be delivered by DHL Parcel. Available shipping options will be displayed to you in the checkout, depending on location. Standard shipping is 4.90 EUR.
We do not offer split shipments. You will only be charged for the items that actually leave our warehouse. If a specific style sells out before your order is packed, it will be removed and you will be refunded for it. As soon as your package is on its way, we will drop a delivery confirmation straight to your inbox.
Your delivery confirmation email will clearly outline exactly what is in your package. Unfortunately, we can’t backorder out-of-stock items to send later - instead, your payment will automatically be adjusted through your card or other chosen payment method. If your parcel is sent to a local pickup point, you’ll get a text message the second it’s ready to collect. You can trace your package online anytime using your tracking link.
Frequently asked questions
What is the delivery time for Miss Y?
We aim to have your order at your door within 2-5 business days (not including weekends or holidays). Just keep in mind that during major collection drops or busy holiday seasons, transport delays can happen.
Where and how do I collect my parcel?
You’ll get a delivery confirmation email the moment your order leaves our warehouse, loaded with all your order details and a tracking number to trace your parcel. Once the courier scans your package into your local service point, you'll get a text message. Just bring that tracking number and your ID with you to pick it up.
Where is my package right now?
We always recommend checking the tracking link provided by the courier first to see its live location. If your package hasn't turned up after a few business days or is past its scheduled delivery window, reach out to our team at hello@miss-y.com so we can look into it for you.
Why didn't I receive everything I ordered?
Occasionally, stock levels might fluctuate online, meaning an item you ordered may have sold out before your package could be packed. We don't hold your entire order up for restocks, and we won’t ship the missing piece later. You are only ever charged for the items that actually leave our warehouse, and any sold-out pieces will be clearly noted in your delivery confirmation email. If for some unusual reason you notice a charge for an item that wasn't sent, just email us at hello@miss-y.com and we will get it sorted immediately.
